Last updated: September 2026
At KOVE, we respect your privacy and are committed to handling your information responsibly. This Privacy Policy explains what information we may collect when you visit or interact with our website and how we use it.
01 — Information We Collect
When you interact with KOVE, we may collect information that you provide directly to us.
This may include:
- Your email address when you subscribe to KOVE updates or notifications.
- Information you provide when contacting us.
- Information necessary to process and fulfil an order when you make a purchase.
We only collect information that is reasonably necessary to operate our website, provide our services, communicate with you, and fulfil orders.
02 — How We Use Your Information
We may use the information we collect to:
- Send you updates, notifications, and promotional communications that you have signed up to receive.
- Respond to questions, requests, or enquiries.
- Process and fulfil orders.
- Provide customer support.
- Maintain and improve our website and services.
- Meet applicable legal or regulatory requirements.
We do not sell or rent your personal information to third parties.
03 — Payments
Where online payments are available, payments may be processed securely through Stripe.
KOVE does not directly store your complete payment card details. Payment information is handled by the relevant payment service provider in accordance with its own security practices and privacy policy.
Stripe may collect and process information in accordance with its own terms and privacy policy.
04 — Sharing of Information
We may share information with trusted service providers where reasonably necessary to operate KOVE.
This may include payment providers, delivery partners, website service providers, and communication platforms.
Information is only shared where it is reasonably necessary for the relevant service or purpose.
We do not sell your personal information.
05 — Email Communications
If you subscribe to KOVE’s email updates or notifications, we may use your email address to send you those communications.
You can unsubscribe from promotional or marketing emails at any time by using the unsubscribe option included in the relevant email or by contacting us directly.
06 — Data Security
We take reasonable steps to protect the information we hold against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
07 — Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, or where we are required to retain it for legal or business purposes.
08 — Third-Party Services
Our website may use third-party services to support functions such as payments, website functionality, communications, or other services.
These third parties may process information in accordance with their own privacy policies and terms.
We recommend reviewing the privacy policies of any third-party services you use through our website.
09 — Changes to This Privacy Policy
We may update this Privacy Policy from time to time as KOVE’s website, services, or practices change.
Any updated version will be published on this page with a revised Last updated date.
10 — Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact Us page.