Last updated: September 2026
At KOVE, we want you to be happy with your purchase. Our returns and exchange process is currently being finalized, and this policy may be updated as our procedures develop.
01 — Eligibility
Returns or exchanges may be available depending on the product, its condition, and the reason for the request.
Certain products may not be eligible for return or exchange where their nature, condition, or other applicable circumstances make this unsuitable.
Specific eligibility requirements will be communicated once our returns process is finalized.
02 — Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact us as soon as possible.
Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.
We will review the situation and work with you to determine an appropriate resolution.
03 — Exchanges
Where exchanges are available, they may be subject to product availability and the applicable conditions of our returns process.
If the requested replacement is unavailable, we will communicate the available options.
04 — Return Condition
Items approved for return may need to be in their original condition and packaging, with any applicable tags or accessories included.
Products that have been used, damaged after delivery, altered, or otherwise not returned in an acceptable condition may not be eligible.
Specific conditions may vary by product.
05 — Refunds
Where a refund is applicable, the method and timing of the refund may depend on the original payment method and the circumstances of the return.
For orders paid online, refunds may be processed through the relevant payment provider.
Further details will be provided once KOVE’s returns and refund procedures have been finalized.
06 — Return Shipping
Where applicable, responsibility for return delivery costs may depend on the reason for the return and the circumstances of the order.
Any applicable return shipping arrangements will be communicated when a return is requested.
07 — Changes to This Policy
Our returns and exchange procedures may change as KOVE’s operations develop.
Any updates to this policy will be reflected on this page with a revised Last updated date.
08 — Contact Us
If you have a question about a return or exchange, please contact KOVE through our Contact Us page.